www.almaryum.com is committed to ensuring your satisfaction with any merchandise you have ordered from us.
If you are not entirely satisfied with your purchase from www.almaryum.com you will be provided with a Store Credit of your purchase value if you have paid via Cash on Delivery which is redeemable only online at www.almaryum.com.
Store Credit will be valid for two months from the date of issue. Store credit can be redeemed only one time, it cannot be used partially. You can use this credit for the purchase of the same value or higher value.
In the unlikely event that any merchandise you have ordered from us is not received in good condition, is damaged or defective, or if merchandise delivered is different from what you had expected, you may return the merchandise in unused condition as you received it, in its original packaging along with original tags, for a return or refund, within 15 days from the date on which these goods are delivered.
You may return merchandise to us in the following ways:
You may e-mail www.almaryum.com and request a return or exchange. We will arrange for the merchandise to be collected from the delivery address through courier, and returned to us. We shall process the return subject to receipt of the merchandise at our location in unused condition in its original packaging along with original tags and invoice, failing which return/exchange/refund may not be possible.
Note that we will not be able to accept returns that are not properly accompanied by the proper sales invoice.
Before accepting delivery of any merchandise, please confirm/ ensure that the packaging has not been damaged or tampered with. If you think that the merchandise is not in good condition, or if the packaging is tampered with or damaged, before accepting delivery of the merchandise, then refuse to take delivery of the package, and e-mail us at email@example.com mentioning your order reference number. We shall arrange the replacement delivery at the earliest.
If you return any merchandise which is delivered to you in damaged condition, we will refund the shipping charges for that merchandise, if we are not able to replace the merchandise. The replacement merchandise will be shipped at no additional charge.
Returns through courier collection:
Return through courier collection shall only be done, for merchandise with the same price as the said merchandise being returned. You may indicate clearly the replacement merchandise requested and our Customer Care Associate will confirm, if the said merchandise is available in available stock and whether the return can be made.
The refund against a return request made to www.almaryum.com customer support and collected by courier from the delivery address where the item was originally delivered, shall be processed only upon receipt of the merchandise in unused condition, along with the original sales invoice.
After the merchandise is received by www.almaryum.com and subject to verification of the purchase and condition of merchandise we shall process a refund/exchange within 15 working days of receipt of the merchandise. In case of Cancellation, Refunds of payments charged to the Cardholders credit card will only be credited back to the Cardholder’s credit card account, which was used to pay for the original order. Please note that we shall not be responsible for any delays in credit to the Cardholders credit card account as that is managed by the Cardholder issuing bank.
Modification of Terms and conditions of Returns policy:
www.almaryum.com may at any time modify the User Agreement without any prior notification to you. Management decision of the www.almaryum.com would be the final decision Subsequent to any modification of the User Agreement; we will inform you of the modifications in the User Agreement via e-mail at the address provided by you while registering www.almaryum.com. In the event the modified User Agreement is not acceptable to you, you should discontinue using the service. However, if you continue to use the service you shall be deemed to have agreed to accept and abide by the modified User Agreement.
General conditions applicable to all returns
Al Maryum online Store shall reserve the right to return a product to the customer if the product returned does not meet any of its guidelines or conditions. The customer shall not be entitled to any refund if the product is not eligible for return. In the case a product is declined for a return request at any stage, we will make two (2) attempts to deliver the product back to the customer. In case both attempts of delivery are unsuccessful, we will hold the product for three (3) business days only in our delivery hub. The customer can raise a request for another attempt with our customer care team within three (3) business days post the last notified attempt. If we receive the request from the customer for another attempt within three (3) business days post the last notified attempt, we can arrange the last attempt for delivery within two (2) business days otherwise the item will be sent for liquidation and the customer won’t be able to request for the delivery of the product again.
Modification of Terms and conditions of Returns policy:
www.almaryum.com may at any time modify the User Agreement without any prior notification to you. Management decision of www.almaryum.com would be the final decision subsequent to any modification of the User Agreement; we will inform you of the modifications in the User Agreement via e-mail at the address provided by you while registering www.almaryum.com. In the event the modified User Agreement is not acceptable to you, you should discontinue using the service. However, if you continue to use the service you shall be deemed to have agreed to accept and abide by the modified User Agreement.
HOW TO RETURN
If your purchase is not quite what you’re looking for, you’ve got 15 days from when you receive your order to have your items sent back to us for a store credit or refund.
To ensure your return is covered by our complimentary returns policy, please send it back from the same destination it was delivered to. Should you choose to send your purchase back from an alternate location, and use a different courier:
- You’ll be responsible for any additional charges
- Your return may be delayed if held at customs
- We’ll be unable to issue a refund if your purchase isn’t sent back to us at the original location.